Welcome to Kalon Support — we’re here to help you connect, grow, and meet like-minded people with ease.
If you’re experiencing any issues or have questions about your account, features, or safety, please review the information below or contact us directly.
📩 Contact Us
For support inquiries, please email:
info@merakielements.com
We aim to respond within 24–48 hours.
When contacting us, please include:
Your full name
The email associated with your Kalon account
A brief description of the issue
Screenshots (if applicable)
🔐 Account Help
Forgot your password?
Use the “Forgot Password” option on the login screen to reset it.
Need to update your profile information?
Go to Settings → Edit Profile.
Want to delete your account?
Go to Settings → Account → Delete Account.
If you need assistance, email us.
🛡️ Safety & Reporting
Your safety matters to us.
If you experience:
Harassment
Inappropriate content
Fake profiles
Suspicious behavior
Please report the user directly in the app or email us immediately at
We review all reports carefully and take appropriate action.
⚙️ Technical Issues
If the app is not working properly:
Make sure you’re using the latest version
Restart the app
Restart your device
Check your internet connection
Still having issues? Email us with details and screenshots.
💡 Feature Requests
We love feedback!
If you have ideas to improve Kalon, send them to
Thank you for being part of Kalon 💛
We’re excited to help you build meaningful connections.